Now I know one piece of what I missed yesterday. Good post by Nicole Engard about Bette Brunelle’s talk on Sunday about the impact of disruption. I still remember Bette’s talk a few years ago, also at NFAIS, about disruptive technologies. As I recall, she talked then about how disruptive the Internet is. It enabled lots of people with no information skills or training to do the kinds of things that information professionals (and other professionals) used to do. Portability and personalization were some other disruptive technologies. Looking back, she was dead right in everything she said.