I just spent way too much time trying to find a person to talk to about some errors on a bill. After enduring the automated voice that couldn’t understand what I wanted; the interminable “press 1 for xxx; press 2 for yyy; press 18000 for zzz” menus and sub-menus; and being placed on hold several times by human beings who weren’t in the proper department and wanted to transfer me to the next, equally incorrect, department, I realized that the background music kept repeating, “I’ve seen better days.” Who’s their music director, anyway?